Selecting an HVAC contractor is an important decision that you shouldn’t make without doing some homework to make sure you’re making the right choice.
First, find a contractor who will ask you about your wants and needs and more important, listen to you. With that information, they should be able to present up to four options from which you can choose.
When they schedule your installation, is it when you want to have it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will make sure that it meets all of your local codes.
HVAC system installation is not a DIY job and a successful installation requires a contractor that is skilled in a number of areas, from load calculation to piping and quite a few steps in between. You could get the best system, but if it’s not installed correctly you may not get the best performance.
Here are some other questions to help you make the best choice while finding your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and rigorous tests designed by a committee of industry authorities. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will give you peace of mind knowing your contractor has finished rigorous professional training.
Do they have references or referrals?
A professional HVAC company will be able to provide you with a list of recent customers that you can refer to and verify the quality of their company’s work. Chat with their list of references and ask about their project and if they’d recommend them to you.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to look at the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be committed to their profession and will be able to give referrals for previous work.
Another option is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are typically the most valuable recommendations because they are coming from people you know. You’ll find out who to talk with and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely on positive word-of-mouth, so if someone you trust recommends them it’s likely they’ll do good work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but practically all of them do. It’s easy to search online to see if your state requires a license so you know whether or not to ask for one when getting quotes from a contractor. The reason many states require licenses is simply to guard you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably better to look elsewhere to help avoid any potential concerns.
When is the best time to ask these questions?
The best time to ask questions and find an HVAC contractor is right now, before something happens to your system. Get your furnace looked at while it’s operating normally and arrange your routine maintenance.
Your family’s health, comfort and safety is our business at ACS Heating and Air Conditioning in Tucker. Our HVAC pros would be happy to answer any and all of your questions. Call us at 770-450-1539. We look forward to becoming your partner in keeping your system running safely and efficiently.