The Nest thermostat is one of the top-selling smart thermostats on the market today. And for good reason. It picks up on your temperature preferences and develops an energy-efficient schedule to match. And through geofencing with your phone, the Nest Learning Thermostat and Nest E realize when you’re at your house or away and can adjust temps to help you save even more.

The Nest is compatible with a wide range of 24-volt heating and cooling systems, but it’s always a good idea to use the Nest thermostat compatibility checker before installing one. Don’t forget to contact your energy supplier for valuable rebates, because you might be able to get a Nest for free or close to it.

Once you’ve checked it’s compatible, you can either install it without help or contact a HVAC professional like ACS Heating and Air Conditioning. If you’re installing it on your own, you’ll see a terminal for the C-wire, or common wire. This wire is solely used for powering your thermostat. If your house or HVAC system is older, you might not have one of these wires. Most of the time, Nest says this isn’t an issue because the thermostat can draw adequate power from other heating and cooling wires.

In some cases, your heating and cooling system could need that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Problems

The Google Nest Thermostat is a step up from outdated programmable thermostats that rely on a combination of wiring and AA batteries for power. It relies on a rechargeable lithium-ion battery and wiring to sync with Wi-Fi, power its digital display and operate your heating and cooling system.

8 Common Nest Thermostat Malfunctions

If it can’t get enough power, Nest says you might run into some of these problems:

  1. Poor battery life.
  2. Thermostat motion sensing is disabled.
  3. Your thermostat occasionally disconnects from Wi-Fi.
  4. Your system suddenly turns on or off, or won’t shut off.
  5. Your system is creating strange noises, like chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or constantly turning on and off in a short period of time.
  7. There is a delay notice on your Nest thermostat’s screen, like “heating is delayed for 2:30 minutes.”
  8. The system fan is continuously running, won’t turn on or turns off and on rapidly in a short period of time.

You could believe something is wrong with your heating and cooling system, but if you just installed the Nest, we recommend you start with your thermostat initially. This is especially pertinent if the weather is mild, and you haven’t been running your heat or air conditioning much.

Our Professionals Can Resolve Nest Thermostat Troubles

If you’ve attempted Nest thermostat troubleshooting without help but can’t repair the dilemma, a smart thermostat pro such as one from ACS Heating and Air Conditioning can provide support. We can identify the malfunction and add a C-wire, if necessary.

Smart thermostats such as the Nest are made to make your life more convenient, through automatic energy-efficient programming and the ability to check temperatures while you’re out. It’s an annoying experience when yours won’t run like it should, but our heating and cooling pros at ACS Heating and Air Conditioning can fix the problem quickly.

If you’re going through strange heating and cooling behavior with your new Nest, call us at 770-450-1539 to book your appointment today.